Privacy Policy
Understand what Aziconvoy uses to keep your convoy connected, who can see it, and how to ask for help.
Last updated: 13 October 2026
1. Who we are and what this policy covers
Aziconvoy is operated by Asihlangane Pty Ltd. In this policy, “we”, “us”, and “our” refer to that operator. This policy covers the Aziconvoy website, accounts, and convoy features available through the app. The information involved depends on the features you use and the permissions you give.
Other websites, map services, app stores, and payment services have their own policies. Following a link to them does not make their services part of Aziconvoy.
2. Information we use
- Account details
- The website stores your name, email address, and account creation date. If you use a website password, it stores a password hash to verify that password without keeping it as readable text. If you connect Asihlangane sign-in, it also stores your central account username and a copy of the central email to keep this website account linked.
- Asihlangane platform usage
- When you sign in through the central Asihlangane service, it records which participating platform you accessed and when you first and most recently used that sign-in. This record does not mean you have a paid plan or that your activity inside another platform is shared with Aziconvoy.
- Convoy information
- When you use app features, information can include convoy membership, trip descriptions, status updates, alerts, and content you send to the group, such as messages or voice notes where those features are available.
- Location updates
- Location-enabled features can use precise device coordinates and the time of an update to show members on a map. Device permissions and the active feature determine whether updates are available.
- Speed display and convoy guidance
- The app reads speed from your device's location updates and converts it to kilometres per hour for your on-screen speed badge. In the current implementation, that speed reading is used locally for the display and comparison with the host target; it is not included in the participant location update sent to Firebase. The admin-selected speed target is stored with the convoy in Firebase and shared with its members. This distinction does not change how location and route information is handled.
- Plans and usage limits
- We use your email and selected plan to link website selections with Firebase-backed app entitlements. The website keeps a local copy of confirmed plan details, action limits, add-on credits, expiry dates, and refresh timestamps.
- Support and technical records
- We receive the information you include in support emails. Hosting and service infrastructure may also record request times, IP addresses, browser details, errors, and security events needed to operate and troubleshoot the service.
Please avoid including passwords, payment-card details, or other people's private information in messages or support requests.
3. Location sharing and who can see you
The website account form does not request your device's GPS location. In the app, location sharing supports convoy coordination. When enabled for a convoy, members may see your location and associated updates. An invitation or membership link can give another person access to group information, so share it carefully.
If an app feature requests background location access, your device may continue supplying updates when the app is not visible. Review the permission prompt and your operating system settings before granting access. Background updates can use mobile data and battery power.
The speed badge depends on the same location readings. Limited permissions, weak GPS reception, or interrupted updates can make the displayed speed unavailable or outdated. The host can change or turn off the convoy speed target; turning off that target disables the target-based warning, but does not turn off location sharing.
You can withdraw device location permission in your phone settings. Use the available app controls to leave or end sharing for a convoy. Revoking permission prevents new device location access, but a previously received position may remain visible until the service updates it. Poor signal or a disconnected device can also make a position outdated.
Ending live sharing is different from deleting information. Members may have already read, copied, or captured information you shared. Contact us if you need help removing stored account or trip information.
4. Why we use this information
- To create accounts, authenticate sign-ins, and maintain your session.
- To display convoy activity and deliver the updates you choose to share.
- To synchronise plan access and manage applicable usage limits.
- To respond to requests, investigate problems, and protect accounts against misuse.
- To keep necessary business records and respond to legal obligations.
We use information to provide the service you request, with permission where needed for optional features, and for necessary operational and legal purposes. If we introduce a materially different use, we will explain it and obtain any permission required before that use begins.
7. How long information is kept
Account details remain stored while your account exists. Plan and support records may be needed to resolve access questions, disputes, security incidents, and record-keeping obligations. We do not promise that all trip information is automatically erased when a convoy ends.
Ask us to delete information you no longer want stored. We will explain any records we need to retain and why. Removal from active systems and backup copies can happen at different times. Copies saved independently by other participants are outside our direct control.
8. Protecting information
The website uses password hashing, server-side form checks, and session controls. Infrastructure access and configuration also affect security. No online service can promise complete protection against unauthorised access, loss, or interruption.
Use a unique password, avoid sharing credentials, and sign out on shared devices. If you suspect someone has accessed your account or misused convoy information, contact us promptly.
9. Your choices and privacy requests
You can ask to access or obtain a copy of your personal information, correct inaccurate details, delete information, or object to particular uses, subject to applicable law and any records we must keep. Withdrawing a permission may make the related feature unavailable.
Email aziconvy@asihlangane.com from your account email where possible. State the request and whether it relates to the website, the app, or both. We may need to verify your identity before providing or removing information. Do not email your password.
If our response does not resolve your concern, you may raise it with the relevant data protection authority. For South African users, this is the Information Regulator.
10. Children and young users
Precise location can be especially sensitive for children. Do not create an account for a child or share a child's location without the authority and consent required by applicable law. Contact us if you believe a child's information has been provided without appropriate permission so we can investigate and address it.
11. Policy updates and contact
We will update the date on this page when the policy changes. Material changes to the way we handle information will be brought to your attention through the service or an available contact channel.
Privacy contact: Asihlangane Pty Ltd., aziconvy@asihlangane.com.
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